A mobile banking experience designed to make everyday tasks easier to find, faster to complete, and easier to understand. The challenge: redesign structure, navigation, and visual language to deliver a modern experience, without losing the trust users associate with the brand.
Client
Banc Sabadell
Project duration
1 month
Tools
Figma · Whimsical
Problem
Banking apps have become increasingly complex as more services and features are added. While this gives customers more control over their finances, it can also make everyday tasks harder to find and complete.
Banco Sabadell's mobile experience faced this challenge. Important actions were distributed across different areas, navigation required too much effort, and the interface didn't always prioritize the tasks users performed most frequently.
The experience also offered limited personalization, meaning users had to repeatedly navigate through the same paths to access the actions they used most.
The challenge was to simplify everyday banking without compromising the functionality, clarity and trust expected from a financial product.
Approach
I started by evaluating the existing experience to understand where users were encountering friction and why.
A heuristic evaluation helped identify issues across navigation, hierarchy and key interactions. I then used user interviews and prototype testing to understand how these issues affected real-world tasks and to identify the areas where simplification could have the greatest impact.
The research highlighted three key opportunities:
Make frequent actions easier to reach.
Users shouldn't have to navigate through multiple layers to access everyday tasks.
Organize the experience around user priorities.
The information architecture should reflect how people think about managing their finances, rather than how the bank structures its services internally.
Make the experience more relevant.
Frequently used actions and relevant information should be easier to access based on individual needs.
These insights became the principles that guided the redesign.
Solution
The redesign focused on making everyday banking easier to navigate, understand and personalize.
A simpler navigation model
I introduced a persistent bottom navigation with five primary destinations: Home, Finances, Cards, Benefits and Services.
The new structure gives users a consistent way to move between the main areas of the app, while reducing the effort required to find frequently used functionality.
More relevant shortcuts
The home experience was redesigned to surface actions and information based on users' recurring needs.
Contextual shortcuts allow frequent tasks to become easier to access over time, while keeping the core navigation predictable and consistent.
Clearer, more efficient journeys
Key banking flows were simplified by improving information hierarchy, reducing unnecessary decisions and making important actions easier to understand.
The goal wasn't simply to reduce the number of steps. It was to make every step feel purposeful.
A more consistent visual system
The visual language was refined across the experience through clearer hierarchy, consistent components, accessible typography and stronger relationships between primary and secondary information.
The result is a more contemporary interface that still feels familiar and trustworthy.
Outcome
The redesign created a clearer structure for everyday banking, making important actions easier to find and reducing unnecessary navigation across the main journeys.
Faster
More direct access to frequently used actions and simpler journeys.
Clearer
A stronger information hierarchy and a navigation model that is easier to understand.
More relevant
Contextual shortcuts help users access the actions they need most without adding complexity to the experience.
Beyond the individual screens, the project established a more scalable foundation for the product — one that can accommodate new services without continuously increasing the complexity of the primary experience.
The result is a banking experience that feels faster, clearer and more human, while preserving the sense of control and trust that people expect when managing their money.
Do you want to see the prototype? Click here